We accept everyone!Malaysians and non-Malaysians with a valid mobile number and email address can sign up for a free account. Sign up is completely free!
There are no setup fees and no monthly charges
Once your registration is complete, feel free to reach out to us, or we will contact you to finalize your account setup. Our friendly and experienced team will assist you in selecting the most suitable sending route or option based on your needs.
Free credits are given to experience our services upon registration for limited period.
SMS Credits
No, there’s no expiration date for your SMS credits and it will remain to be valid until it is fully utilized.
Once we have tracked your payment and it’s cleared, your SMS credits will be released immediately and we will inform you. An invoice receipt will be issued to you and be sent to your registered email in our system.
On the contrary, for payment which made through Interbank Giro (IBG) and cheques, your SMS credits will only be released once payment is cleared.
You may check with us on the packages we have and you may purchase the SMS credits based on the package you prefer. The higher the volume purchased, the lower the cost per credit will be.
Yes, you will still be charged for the SMS even if it fails to deliver. This is because our servers have already processed and sent the message to the telecom servers, and unfortunately, we cannot provide refunds in such cases.
Payment
You can make your payment through bank transfer or bank in through Cash Deposit Machine (CDM) to our company’s account.
Besides that, we also accept payment via Paydibs payment gateway.
Once payment is made, please inform us your payment details along with your payment slip and bank account holder name as a proof of payment in order for us to track your payment.
The minimum top up is RM 100 (100 credits) and there’s no limit for maximum amount on how much you can top up either in a month or year.
You may top up as much as you want according to your own usages and purposes. Remember, enjoy more savings when you buy more.
Technical Questions
For standard Alphanumeric SMS usually in English Language or Bahasa Malaysia, the usual maximum characters are 160 characters per SMS. Whereas, for Short Code and Long Code SMS, the maximum characters are 153 and “RM 0.00 ” will be auto-added in each SMS. For Unicode characters like Chinese, Japanese or Emoji, the maximum characters are 70 characters.
In regards to the SMS types as mentioned above, for any additional characters will be regarded as the subsequent SMS and will be charged for 2 SMS price.
Yes, you can import your database to our system either in .xlsx or .csv format.
Yes, you can send your SMS to more than 100 recipients through Bulk SMS sending option. In addition, you can also schedule and personalize the SMS through Bulk SMS sending option.
Yes, we do provide an instant delivery report based on each SMS that you have sent. It comes with 3 status which is Success, Queue and Failure.
Our system will automatically retry to send the SMS that failed to reach the recipients in the next few hours in the case where the recipient phone was out of the coverage area or the phone was switched off.
Yes, you can. Our service covers global coverage to most part of the world such as in Malaysia, Singapore, Thailand, Indonesia, Hong Kong, Taiwan, China and New Zealand.
This would allow your business to expand in the international level successfully.
Our approximate delivery time is around 40 SMSs per second and it is also depending on the SMS traffic. It is advised to send your SMS in between 8 AM to 7 PM daily, the earlier the better.
Yes, we allow unlimited sub-accounts and these accounts will be labeled as users which you may transfer SMS credits to their respective account.
Security
We verify and validate your identity to ensure that only you can access your account and database.
All provided information remains confidential.
SMS by Anchor is a secure platform. Your data and identity are fully protected by our Secure Sockets Layer (SSL) protocol,
which prevents the interception of your private information transmitted over the internet or computer networks.
